Rules and Obligations
Application request
An exchanger must meet all defined criteria to be placed on the platform. The application is submitted through the form on the page https://scanbit.com.ua/en/partners/ or by email request: [email protected]
Application review
Applications for listing are processed within 2 business days. The next step is a deep check of the exchanger's reliability and compliance with the platform requirements. This process can take up to two weeks.
Verification results
Upon completion of the check, the platform administration will notify the exchanger of the results. In case of refusal to include, the exchanger can re-submit the application after eliminating the deficiencies.
Reliability rating formation
Before listing, each exchanger undergoes a thorough check, based on the results of which it receives a certain number of points from the Scanbit service. Depending on the points scored, the exchanger receives one of the following reliability categories: Rockstar, Reliable, Average, Risky. The rating is formed under the criteria described in detail on the following page: https://scanbit.com.ua/en/about-rating/
Refund Policy
Exchangers participating in the "Safe Exchange" program and making a security deposit receive an additional guarantee for their clients. In case of failure of the exchanger to comply with its obligations, the Scanbit platform compensates the user for the amount of losses, but not more than the amount of the security deposit.
Refund procedure
Complaint Submitting
The user goes to the exchanger's website and makes an exchange, but the exchanger does not send him/her money or cryptocurrency.
In this case, the user contacts Scanbit support and provides the following data:
Exchange amount.
Currency pair.
Transaction or request ID.
Transaction date and time.
Exchanger name.
Complaint processing
After receiving a complaint, Scanbit support contacts the exchanger to clarify the circumstances.
If the exchanger does not respond or does not resolve the issue within 24 hours during business hours, the Scanbit platform pays the user compensation from the exchanger's deposit.
Conditions under which no compensation is paid
User violation of exchanger requirements
If the user has violated the terms of use of the exchange service established by the exchanger, compensation is not provided
Failure to perform AML procedures
If the user does not pass the AML/KYC procedure or his transaction does not pass the exchanger's compliance check, no compensation will be paid.
Active cooperation of the exchanger
If the exchanger remains in touch and actively cooperates with the user and the Scanbit platform to resolve the issue, no compensation for the deposit is made. In such cases, the exchanger is obliged to resolve the issue on its own.
